Start an Exchange
We're happy to help you with an exchange. For customers that use our RideSizer sizing tool our return policy lasts 365 days from the delivery date of your item(s). For customers that do not use our RideSizer sizing tool our return policy lasts 100 days from the delivery date of your item(s).
If your bike is too big or too small, please use the ridesizer app to find the perfect fit or contact us at firstname.lastname@example.org.
To upgrade to a larger size: We will send you an invoice for a partial payment for the price difference which you can complete whenever you're ready. We ask that you donate the smaller bike to someone in need in your community.
To downgrade to a smaller size: First, try to remove the reflector! If you are still in need of a smaller size, we ask that you donate the larger bike for a full refund and purchase the smaller size whenever you're ready.
Once you have determined the bike you want to exchange for just complete the form below and we will get the new bike rolling.